PRIVACY POLICY

Last Updated: August 12, 2026

This Privacy Policy explains how XRETE LLC, through PluginsVault.com (“Plugins Vault,” “we,” “us,” or “our”), collects, uses, stores, and otherwise processes personal information when you visit PluginsVault.com, create an account, purchase or trial a product, activate a license, request support, or otherwise interact with Plugins Vault.

By using PluginsVault.com and related services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Plugins Vault.

Account Information

When you create or use an account, we may collect information such as:

• name;
• email address;
• username or account identifier;
• billing information;
• company or organization name;
• country or region; and
• account preferences.

Purchase and Subscription Information

When you purchase a product, start a trial, or manage a subscription, we may process information such as:

• products purchased or trialed;
• license plan;
• order history;
• subscription status;
• trial start and expiration dates;
• renewal dates;
• transaction identifiers;
• payment status;
• billing details;
• applicable taxes;
• coupons or discounts; and
• cancellation or renewal preferences.

2. Payment Information

Payments may be processed by third-party payment processors.

Plugins Vault generally does not receive or store complete payment-card numbers or card-security codes where those details are handled directly by the payment processor.

We may receive limited payment-related information necessary to manage transactions, such as payment status, transaction identifiers, payment-method type, expiration information, or processor-generated customer identifiers.

Payment processors process information according to their own privacy policies and legal obligations.

3. License and Activation Information

When a Plugins Vault product communicates with our licensing or update infrastructure, we may process information necessary to provide and protect those services.

This may include:

• license identifiers;
• product identifiers;
• product version;
• website or domain name;
• normalized domain information;
• activation and deactivation records;
• activation timestamps;
• license status;
• subscription or entitlement status;
• WordPress, WooCommerce, PHP, or relevant environment versions;
• request information necessary to provide license or update services; and
• technical information reasonably necessary for security, troubleshooting, fraud prevention, and abuse prevention.

This information may be used to determine whether a license is valid, whether activation limits have been reached, whether a website is eligible for a free trial, and whether updates or support services are available.

4. Free-Trial Eligibility Information

Free trials are generally limited to one applicable trial per customer and/or production website for the same product.

To enforce trial eligibility and prevent repeated or abusive trials, we may process reasonable information associated with previous trials and activations, including:

• customer-account identifiers;
• email address;
• product identifier;
• website or domain;
• normalized domain information;
• trial history;
• license activation history; and
• related transaction or subscription records.

Changing an email address or creating another account does not necessarily cause a previously trialed website or product to become eligible for another free trial.

We use this information to operate the trial program fairly, enforce our Terms, prevent abuse, and protect our licensing systems.

5. Support Communications

When you contact Plugins Vault for support or otherwise communicate with us, we may collect the information contained in your request and subsequent communications.

This may include:

• name and contact information;
• product and license information;
• website information;
• technical details;
• screenshots;
• diagnostic information;
• error logs; and
• other information you voluntarily provide.

Customers should avoid submitting passwords, payment-card details, private keys, or other highly sensitive credentials unless specifically required through an approved secure process.

6. Automatically Collected Information

When you access PluginsVault.com, certain technical information may be collected automatically.

Depending on the technologies and services used by the Website, this may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages viewed;
• approximate geographic region;
• timestamps;
• cookies or similar identifiers; and
• security and diagnostic information.

This information may be used to operate, secure, troubleshoot, analyze, and improve the Website.

7. How We Use Information

We may use personal information to:

• create and administer customer accounts;
• process orders and payments;
• provide free trials;
• manage subscriptions and renewals;
• process cancellations;
• issue and validate licenses;
• manage product activations;
• determine trial eligibility;
• prevent repeated trial abuse;
• provide software downloads and updates;
• provide customer support;
• troubleshoot technical issues;
• communicate important account, license, security, trial, or subscription information;
• send transactional communications;
• prevent fraud, abuse, and unauthorized access;
• maintain Website and service security;
• comply with legal, accounting, and tax obligations;
• enforce our Terms and other agreements;
• improve our products and services; and
• establish, exercise, or defend legal claims.

8. Transactional Communications

We may send communications necessary to operate your account, trial, subscription, license, purchase, or support relationship.

These may include:

• account confirmations;
• purchase receipts;
• trial confirmations;
• trial-expiration or upcoming-charge notices;
• subscription confirmations;
• renewal notices;
• payment confirmations or failures;
• cancellation confirmations;
• license notices;
• security communications;
• product-service notices; and
• support responses.

These communications are operational rather than promotional where applicable and may be necessary for us to provide requested services.

9. Marketing Communications

Where permitted by applicable law, we may send promotional communications regarding Plugins Vault products, updates, offers, or related services.

Where consent is legally required, we will obtain the required consent.

You may unsubscribe from promotional emails using the unsubscribe mechanism included in the communication or other available account controls.

Opting out of marketing communications does not prevent us from sending necessary transactional or service communications.

10. Cookies and Similar Technologies

PluginsVault.com may use cookies and similar technologies for purposes such as:

• authentication;
• account sessions;
• shopping-cart functionality;
• checkout;
• security;
• preferences;
• analytics;
• fraud prevention; and
• Website performance.

Where required by applicable law, non-essential cookies will be used according to applicable consent requirements.

Additional information may be provided in a separate Cookie Policy or cookie-consent interface.

11. Legal Bases for Processing

Where laws such as the GDPR require us to identify a legal basis for processing personal information, our processing may rely on one or more of the following:

Performance of a contract — where processing is necessary to provide products, accounts, subscriptions, trials, licenses, downloads, updates, or support requested by you.

Legitimate interests — where processing is reasonably necessary to operate and improve our services, secure our systems, prevent fraud or trial abuse, enforce licensing restrictions, and protect our business and customers, provided those interests are not overridden by applicable individual rights.

Legal obligations — where information must be processed or retained to satisfy tax, accounting, regulatory, legal, or other obligations.

Consent — where applicable law requires consent for a particular activity, such as certain marketing or cookie-related processing.

12. Sharing of Information

We may share personal information with service providers where reasonably necessary to operate Plugins Vault.

These providers may include:

• payment processors;
• hosting and infrastructure providers;
• email and communication providers;
• customer-support systems;
• analytics providers;
• security and fraud-prevention providers;
• accounting or tax-service providers; and
• other vendors that help us provide the Website or our services.

Service providers are permitted to process information only as appropriate to perform their services and subject to applicable contractual and legal requirements.

We may also disclose information where required by law, court order, legal process, or a valid governmental request, or where reasonably necessary to protect our rights, customers, systems, or others.

13. Third-Party Integrations

Plugins Vault products may enable customers to connect their websites to third-party services.

When a customer chooses to configure such an integration, information may be transmitted to or processed by the selected third party according to that provider’s terms and privacy practices.

Plugins Vault is not responsible for independent processing performed by third-party services selected and controlled by customers.

14. Sale of Personal Information

Plugins Vault does not sell personal information to third parties for monetary consideration.

If our practices change in a manner that creates additional rights under applicable privacy law, we will update this Privacy Policy and provide any required choices or notices.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing accounts, licenses, subscriptions, updates, support, and other services.

Certain information may be retained for longer periods where necessary for:

• tax and accounting obligations;
• transaction records;
• fraud prevention;
• security;
• trial-abuse prevention;
• license history;
• dispute resolution;
• enforcement of agreements; and
• compliance with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

16. Trial and License History After Account Closure

Because free-trial eligibility and license enforcement may depend on historical usage, deletion or closure of a customer account does not necessarily require deletion of every trial or activation record where continued retention is reasonably necessary and legally permitted for fraud prevention, abuse prevention, contractual enforcement, accounting, security, or establishment of legal claims.

Where appropriate, such records may be minimized, pseudonymized, or otherwise restricted.

17. International Data Transfers

XRETE LLC is organized in the United States, and Plugins Vault may use service providers operating in the United States and other countries.

Accordingly, personal information may be processed outside the country in which you reside.

Where required by applicable law, we use appropriate mechanisms or safeguards for international transfers of personal information.

18. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission, website, server, or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and maintaining appropriate security for websites on which Plugins Vault products are installed.

19. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• object to or restrict certain processing;
• request portability of certain information;
• withdraw consent where processing relies on consent; and
• lodge a complaint with an applicable supervisory authority.

These rights are subject to applicable exceptions and legal requirements.

We may need to verify your identity before fulfilling certain requests.

20. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and circumstances, these may include rights to access, correct, delete, or obtain copies of personal information and rights concerning certain disclosures or uses.

Plugins Vault will process applicable privacy requests according to legal requirements.

21. European Economic Area, United Kingdom, and Similar Jurisdictions

Where the GDPR, UK GDPR, or similar privacy laws apply, individuals may have additional rights concerning their personal information.

XRETE LLC processes applicable personal information according to the legal bases and principles described in this Privacy Policy.

Nothing in this Privacy Policy limits rights that cannot lawfully be waived.

22. Children’s Privacy

Plugins Vault products and services are intended primarily for businesses, developers, agencies, website owners, and other professional users.

Our services are not directed toward children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If we become aware that personal information from a child has been collected in circumstances prohibited by applicable law, we will take appropriate steps to address it.

23. Business Transfers

If XRETE LLC or Plugins Vault undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, technologies, business practices, service providers, or legal obligations.

The revised Privacy Policy will be published on PluginsVault.com with an updated “Last Updated” date.

Where required by applicable law, additional notice or consent will be provided for material changes.

25. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding personal information processed through Plugins Vault, please contact us using the contact information provided on PluginsVault.com.